Charging and range
All our electric vehicles come with 2 chargers: a Standard 3 pin domestic charger, and a Type 2 charger. We provide membership cards to the Polar Plus network, the largest electric vehicle charging network in the UK. This is included in your subscription and enables you to stop and charge at dedicated Polar Plus points. You can check out the locations of all the Polar points here: https://polar-network.com/live-map/.
Yes. We include a membership card to the Polar Plus Network, which gives you access to all their chargers for free, including the rapid ones.
Our vehicles have a real-world range of:
Renault Zoe - 145 miles,
Hyundai IONIQ - 120 miles,
Nissan Leaf Acenta - 140 miles,
BMW i3 120Ah - 145 miles,
Tesla Model 3 SR+ - 220 miles,
Tesla Model 3 LR - 310 miles.
Renault Zoe - 145 miles,
Hyundai IONIQ - 120 miles,
Nissan Leaf Acenta - 140 miles,
BMW i3 120Ah - 145 miles,
Tesla Model 3 SR+ - 220 miles,
Tesla Model 3 LR - 310 miles.
You can of course charge at home or at any other charge point that is compatible with your car, but both of these options will be at your expense.
You get 1000 miles included in your subscription. If you do more mileage, you can purchase additional mileage packs or pay the excess fees. Learn more here.
If you want to take your car to the European Union, please contact our customer service team and they will send you a form to fill out. Please make sure you complete this form 14 days before your journey. Once you have sent the form, our team will get back to you with the next steps!
Here are the travel fees:
1 - 7 days = £100
8 - 14 days = £150
15 - 28 days = £200
To read more about travelling to Europe, check out our blog.
Here are the travel fees:
1 - 7 days = £100
8 - 14 days = £150
15 - 28 days = £200
To read more about travelling to Europe, check out our blog.
Both cables (type 1 and type 2) are 3 metres in length.
Delivery & Collection
Your Onto car will be delivered to your door.
It will be just £49.50 for delivery and £49.50 for return. If you are exchanging your Onto car for another Onto car it will be £49.50. This pricing is for all mainland UK customers.
Please get in touch with our customer service team and they will send you all the relevant documentation you need to apply for your parking permit.
Insurance
If there is a problem with the vehicle, please call us immediately on +448000306840. We provide 24/7 road service. Keep in mind that you may be liable for the cost if it is due to driver error. This includes if you run out of charge while on the road, where a tow charge will apply.
We have fleet insurance, this policy unlocks complete flexibility for customers, which allows you to move from one car to another easily. To have this flexibility the policy has to be in our name and not drivers, therefore drivers will not obtain NCB.
Subscription
Once you've signed up on our website, you can book a car using https://on.to/book-a-car/ or if you’d like to speak to someone please call 0800 030 6840.
You can cancel your subscription from your Onto account. Just log in here: https://on.to/login/, go to “My Account” and click on “Arrange Car Return”. If you’d like to speak to someone please call 0800 030 6840.
You need to be between 25 – 85 years of age, along with the following requirements:
(For Premium vehicles, you must be between 30 - 85 years old)
a. Full UK/EU Driving Licence: 3 years.
b. Resident in the UK: 2 years.
c. No more than 6 penalty points in the last 3 years (minor convictions).
d. All major motoring convictions must be referred.
e. Not banned within the last 5 years.
f. No more than 1 fault claim within the last 3 years.
g. All criminal convictions must be referred.
(For Premium vehicles, you must be between 30 - 85 years old)
a. Full UK/EU Driving Licence: 3 years.
b. Resident in the UK: 2 years.
c. No more than 6 penalty points in the last 3 years (minor convictions).
d. All major motoring convictions must be referred.
e. Not banned within the last 5 years.
f. No more than 1 fault claim within the last 3 years.
g. All criminal convictions must be referred.
No, our vehicles are exclusively for personal and occasional business use. No commercial use of the vehicle is allowed, this includes private hire or for delivery use.
Depending on when your booking starts, when you book a car you will be charged either 50% or 100% of your subscription payment (including your delivery fee).
If you book your car within 2 weeks of your delivery date you will be charged 100% of your subscription payment when you book a car. If your delivery date is more than 2 weeks away, you will be charged 50% when you book a car, and 50% 7 days before your delivery.
If you book your car within 2 weeks of your delivery date you will be charged 100% of your subscription payment when you book a car. If your delivery date is more than 2 weeks away, you will be charged 50% when you book a car, and 50% 7 days before your delivery.
We only operate in the UK and unfortunately cannot provide cars in other countries. However, expanding globally is in our plans so look out for us in the future!
No. Only Members who reserve the vehicle and their named drivers are allowed to drive the vehicle. If a vehicle is driven by a non-Member (or a Member who did not reserve the vehicle) and an accident occurs, your membership will be terminated and you will be held responsible for all damages.
No. Drivers under 25 and over 85 are not insured to drive our cars and are not able to arrange their own insurance.
There’s no signup fee at the moment. We do ask for your card details on signup to check your card is valid and in line with SCA requirements for when your subscription starts.
The London congestion charge for our Onto vehicles is included in your monthly subscription cost so you don't have to worry about this.
If you have been given a courtesy vehicle while your Onto vehicle is in our servicing and repair network then you will need to pay for the London congestion charge. We will reimburse this cost, all you have to do is provide us with the receipts for your payments. Please send these to us directly at [email protected]
If you have been given a courtesy vehicle while your Onto vehicle is in our servicing and repair network then you will need to pay for the London congestion charge. We will reimburse this cost, all you have to do is provide us with the receipts for your payments. Please send these to us directly at [email protected]
Currently we are only allowing one car per person, but this may change in the future.
You can add up to 3 named drivers per vehicle. All they have to do is register on our website, you will then give us a call or an email as the main driver and we can get them added once we have approved them, subject to eligibility. There is a monthly fee of £9.99 for 1 named driver or £14.99 for up to 3 named drivers.
We frequently scan the market to understand how alternative means of accessing a vehicle and compare that with our subscription prices. On the basis that our customers are not interested in buying an EV outright, we look at the most traditional offers on the market, leasing and PCP. Given that our subscription is all-inclusive, we need to make some adjustments in order to make a fair apples to apples comparison.
In most instances, leases or PCP’s have a separate upfront deposit or a 1st instalment that is equivalent to 3, 6 or 9 months of the monthly payments. To make our comparison, we look at the total of the payments made over the life of that lease/pcp and divide that by the duration of the agreement. Typically, 24, 36 or 48 months (that is a long time) and which offer 1,000 miles per month. So for example, if you have a 2 year (24 months) lease with a £3,000 deposit and £300 per month, then that lease is actually costing you £425 per month. (Actually more, as you’ve given up your cash upfront in the deposit, but we just keep it simple.)
We then need to factor for all the goodies that are included in our subscription:
• Fully comprehensive insurance with breakdown cover – We’ve checked with Association of British Insurers to check what is the average cost in the UK.
• Free charging – with the ability for our customers to access the BP Pulse and Shell Recharge networks for free (plus Tesla Supercharges for Tesla’s) as part of the subscription, we’ve made an estimate on the frequency of charge, outside the customers normal charging source. For example: charging a Zoe GT Line 100% of the time on either the BP Pulse or Shell Recharge networks and driving 1,000 miles (what is included in your subscription) would be the equivalent £126.75 per month. You will note we only used £47 in our comparison for the Zoe.
• Maintenance and Servicing – as it is difficult to find other offers that include maintenance and servicing, we have used the leading provider of these estimates in the UK (known as SMR costs) and applied part of these at cost. Typically, this would be sold with a margin applied to these values, but that is not what we have done for the comparison.
• Fancy extra – this is the additional optional equipment we have ordered on our cars that would not be included (unless stated) in the advertised lease or PCP prices. The best example of this would be metallic paint as that is an extra that can cost anywhere from £600 to over £1,000 depending on the model.
We encourage you to make your own comparison as everyone will have their own preference and our comparisons are simply for information purposes. When making your own comparisons, make sure to select the same model, trim and motor as the value can vary significantly. When EVs, some models may come with more than one battery size, which of course affects range and significantly the price.
In most instances, leases or PCP’s have a separate upfront deposit or a 1st instalment that is equivalent to 3, 6 or 9 months of the monthly payments. To make our comparison, we look at the total of the payments made over the life of that lease/pcp and divide that by the duration of the agreement. Typically, 24, 36 or 48 months (that is a long time) and which offer 1,000 miles per month. So for example, if you have a 2 year (24 months) lease with a £3,000 deposit and £300 per month, then that lease is actually costing you £425 per month. (Actually more, as you’ve given up your cash upfront in the deposit, but we just keep it simple.)
We then need to factor for all the goodies that are included in our subscription:
• Fully comprehensive insurance with breakdown cover – We’ve checked with Association of British Insurers to check what is the average cost in the UK.
• Free charging – with the ability for our customers to access the BP Pulse and Shell Recharge networks for free (plus Tesla Supercharges for Tesla’s) as part of the subscription, we’ve made an estimate on the frequency of charge, outside the customers normal charging source. For example: charging a Zoe GT Line 100% of the time on either the BP Pulse or Shell Recharge networks and driving 1,000 miles (what is included in your subscription) would be the equivalent £126.75 per month. You will note we only used £47 in our comparison for the Zoe.
• Maintenance and Servicing – as it is difficult to find other offers that include maintenance and servicing, we have used the leading provider of these estimates in the UK (known as SMR costs) and applied part of these at cost. Typically, this would be sold with a margin applied to these values, but that is not what we have done for the comparison.
• Fancy extra – this is the additional optional equipment we have ordered on our cars that would not be included (unless stated) in the advertised lease or PCP prices. The best example of this would be metallic paint as that is an extra that can cost anywhere from £600 to over £1,000 depending on the model.
We encourage you to make your own comparison as everyone will have their own preference and our comparisons are simply for information purposes. When making your own comparisons, make sure to select the same model, trim and motor as the value can vary significantly. When EVs, some models may come with more than one battery size, which of course affects range and significantly the price.
Vehicle
Once you have reached our return depot, ensure the Polar Plus card is in the glove box and lock the vehicle with your smartphone. Then inspect the vehicle for any damage, if any damage is found please take a photograph and report it immediately through the app. Your booking will not stop until the vehicle is successfully parked at the arranged swap site.
Our vehicles are smoke-free vehicles. We do not allow smoking under any circumstances. If you need to smoke, please do so away from the vehicle. Any smoke damage reported will result in cleaning fees.
Of course! All vehicles we provide have no more than 3 years of usage. Our vehicle preventive maintenance program ensures reliability and safety. Please call us if there are any damage or cleanliness problems with the vehicle.
Please call us immediately on +448000306840 if your vehicle has been stolen. Our vehicles are equipped with anti-theft and tracking devices which allow us to swiftly retrieve the vehicle. If you follow our instructions when exiting and entering the vehicle, the car will be immobile when you are not in it. Make sure you follow the instructions carefully, as damage fees can be applied if the vehicle is left in an unlocked condition.
Members are responsible for any toll fees except for the Dart Charge, which is paid by us and then charged to the driver. They must be dealt with as if it were your own vehicle. Any violations that come to our vehicles may result in fees.
Members are responsible for any traffic and parking violations. If we receive a parking charge notice (PCN), as stated in our terms and conditions, we will attempt to transfer the liability to the member who is responsible.
If we receive a notice of rejection and failed to transfer the liability, the full amount of the PCN will be charged on your account, plus £10 administration fee.
If we receive a notice of rejection and failed to transfer the liability, the full amount of the PCN will be charged on your account, plus £10 administration fee.
No. You will only be able to use the App on your phone to unlock, lock, and start your car.
As a company, we only have cars that are 100% electric, as this ties into our commitment to accelerate EV adoption.
We can deliver the car to any UK mainland address, as long as it is your home residence or your workplace. We are happy to accommodate a convenient time for you.
The support team will be able to remotely unlock the vehicle and start the engine for you. You will, however, need to contact us somehow on +448000306840.
For insurance purposes, all our vehicles have dash cams installed. They do not record the inside of the vehicle. They are also not recording the whole time. When the dash cam is triggered, it will record up to 17 seconds of video footage (no sound).
We will replace the vehicle tyre ‘free of charge’ if the tyre tread has come to or is near the UK legal limit, where the tyre has been worn within manufacturers timeline, and not from excessive acceleration or braking. Tyre punctures are not included and will be charged separately.
Our Onto App
Our app enables you to connect, lock, unlock and start your car. It will also show you the amount of miles you have left, and the charge level and location of your car. Depending on the car you book, there are other features you may be able to access through our app, such as pre-heating, opening the charge flap or opening the bonnet. If you book a Tesla, you will also be able to access most features from the Tesla app through our app.
Please note when you unlock the car, you will have a minute to start it. This is for security purposes. If you unlocked it but more than a minute went by, you will need to lock it and unlock it again to start the engine.
Please note when you unlock the car, you will have a minute to start it. This is for security purposes. If you unlocked it but more than a minute went by, you will need to lock it and unlock it again to start the engine.
Our app is user friendly and very intuitive to use. Nevertheless, when you book in your car, you will receive a Quick Start Guide providing screenshots and explanations of how to use our app. If you have any questions, we have a 24/7 phone line and our Customer Success team will be happy to help you.
Yes. Our app communicates with the vehicle via Bluetooth, so please ensure your Bluetooth is on.
You will need to download the virtual key to access the car. This is done automatically when you open the App, so please ensure you can do this with WiFi or data at least once a day. After that, the key will be stored on your device for up to 24 hours, so you will be able to access the car in those 24 hours even if you don’t have data or WiFi available. It will only store the key for 24 hours for security purposes.
You will need to download the virtual key to access the car. This is done automatically when you open the App, so please ensure you can do this with WiFi or data at least once a day. After that, the key will be stored on your device for up to 24 hours, so you will be able to access the car in those 24 hours even if you don’t have data or WiFi available. It will only store the key for 24 hours for security purposes.
No, please do not share your login details with anyone. If you wish to add additional drivers to your subscription, contact our Customer Success team and they will be happy to do this for you. You can have up to 3 additional drivers on your subscription (at a monthly fee of £9.99 for 1 named driver or £14.99 for up to 3 named drivers) and they will get their own login details to access your car through our app.
Our app supports iPhones with iOS 10.0 and above and Android phones with Android 6 and above.
At the moment, you can use our App with most phones and tablets, except the following:
- OnePlus 8 Pro
- Redmi Note 8S
- RedMi Note 9S
- Oppo Find X2 Pro
- Oppo A53
- Huawei Honor 10
- Moto G8 plus
- Alcatel Pixi
- Nokia 5.3
If you have one of these devices but would still like to get an Onto subscription, please get in touch with our team so they can give you alternative options!
At the moment, you can use our App with most phones and tablets, except the following:
- OnePlus 8 Pro
- Redmi Note 8S
- RedMi Note 9S
- Oppo Find X2 Pro
- Oppo A53
- Huawei Honor 10
- Moto G8 plus
- Alcatel Pixi
- Nokia 5.3
If you have one of these devices but would still like to get an Onto subscription, please get in touch with our team so they can give you alternative options!
What do we mean by all-inclusive subscription?
- Our insurance is fully comprehensive.
You are allowed to use the car for social, domestic or pleasure. You are also allowed to use the car for commuting and occasional business use. Commercial use of the car is prohibited, this includes being an Uber/delivery driver or using the car for business purposes constantly.
Vehicle liability insurance is included and provides coverage for 3rd party cover for accidental death of or injury to any person relating to an accident.
The cover provided for damage to property is limited to £10,000,000 in respect of any one occurrence or series of occurrences arising out of one event. This limit is increased to £20,000,000 for any incident involving a private motor car. The limit is restricted to an amount of £5,000,000 if at the time of the loss, damage or legal liability occurring the Insured vehicle(s) was/were being used for the carriage of passengers for subscription and reward or the carriage of Hazardous goods.
- What is the excess if I’m involved in an accident?
If you are involved in an accident, you are liable to pay an excess of £1000. After an investigation, if you are not at fault, this amount will be refunded to you in full. If you are at fault and the cost of the repair is over £1000, you will not be refunded. If you are at fault and the cost of the repair is under £1000, you will be refunded the difference. We do not make a profit from repairs, and you will pay the repair cost with no added fees or hidden charges.
- Anything else I should know?
Please note any breach of the terms and conditions may invalidate the insurance cover we provide. Failure to cooperate with an insurance claim will be subject to a fee of £3,000.
Our insurance policy satisfies the requirements of the relevant law applicable in Great Britain and Northern Ireland to insure against liabilities for death, bodily injury and property damage caused by, or arising out of, the use of a vehicle on the road in Great Britain and Northern Ireland only.
This is only a summary of frequently asked questions about our insurance policy. Please refer to our driver hire agreement for more information.
You are allowed to use the car for social, domestic or pleasure. You are also allowed to use the car for commuting and occasional business use. Commercial use of the car is prohibited, this includes being an Uber/delivery driver or using the car for business purposes constantly.
Vehicle liability insurance is included and provides coverage for 3rd party cover for accidental death of or injury to any person relating to an accident.
The cover provided for damage to property is limited to £10,000,000 in respect of any one occurrence or series of occurrences arising out of one event. This limit is increased to £20,000,000 for any incident involving a private motor car. The limit is restricted to an amount of £5,000,000 if at the time of the loss, damage or legal liability occurring the Insured vehicle(s) was/were being used for the carriage of passengers for subscription and reward or the carriage of Hazardous goods.
- What is the excess if I’m involved in an accident?
If you are involved in an accident, you are liable to pay an excess of £1000. After an investigation, if you are not at fault, this amount will be refunded to you in full. If you are at fault and the cost of the repair is over £1000, you will not be refunded. If you are at fault and the cost of the repair is under £1000, you will be refunded the difference. We do not make a profit from repairs, and you will pay the repair cost with no added fees or hidden charges.
- Anything else I should know?
Please note any breach of the terms and conditions may invalidate the insurance cover we provide. Failure to cooperate with an insurance claim will be subject to a fee of £3,000.
Our insurance policy satisfies the requirements of the relevant law applicable in Great Britain and Northern Ireland to insure against liabilities for death, bodily injury and property damage caused by, or arising out of, the use of a vehicle on the road in Great Britain and Northern Ireland only.
This is only a summary of frequently asked questions about our insurance policy. Please refer to our driver hire agreement for more information.
Breakdown cover is included in your subscription.
If you need breakdown cover, please give us a call at 0800 030 6840 (24/7) and our Customer Success team will be able to assist you.
If you need breakdown cover, please give us a call at 0800 030 6840 (24/7) and our Customer Success team will be able to assist you.
We include wear and tear in our subscription. This means you will not be liable to pay for damages that are outlined in our wear and tear policy, which include the normal deterioration of a car.
We comply with BVRLA standards of a fair wear and tear policy. Please review our wear and tear guide for detailed information, which you can find under My Account > Useful documents.
We comply with BVRLA standards of a fair wear and tear policy. Please review our wear and tear guide for detailed information, which you can find under My Account > Useful documents.
Servicing:
We will get in touch with you when the car is due for servicing. We work with local providers to ensure you do not need to go out of your way to service your car. Servicing is included in your subscription and you won’t incur any costs for this.
Repairs:
We will take care of any repairs resulting from fair wear and tear, or manufacturing faults. Please let us know if there is anything wrong with the car, and we will ensure it is fixed as soon as possible. If we need to take the car for a certain time period to get it repaired, you will be provided with a courtesy vehicle or our own replacement vehicle, depending on the circumstances.
Any repairs needed due to vehicle misuse are considered damage, and you will be liable to pay our insurance excess, which is up to £1000. We do not profit from any repairs. You will pay the cost of repair, and if it is under £1000, we will refund you the difference. There are no hidden charges or extra fees.
We will get in touch with you when the car is due for servicing. We work with local providers to ensure you do not need to go out of your way to service your car. Servicing is included in your subscription and you won’t incur any costs for this.
Repairs:
We will take care of any repairs resulting from fair wear and tear, or manufacturing faults. Please let us know if there is anything wrong with the car, and we will ensure it is fixed as soon as possible. If we need to take the car for a certain time period to get it repaired, you will be provided with a courtesy vehicle or our own replacement vehicle, depending on the circumstances.
Any repairs needed due to vehicle misuse are considered damage, and you will be liable to pay our insurance excess, which is up to £1000. We do not profit from any repairs. You will pay the cost of repair, and if it is under £1000, we will refund you the difference. There are no hidden charges or extra fees.
You will find a Polar Plus membership card in the glove compartment of all our cars.
You can use this card at any Polar Plus station to charge your vehicle for free. Furthermore, Polar Plus has free stations and paid for stations. You can use both free and paid for stations with your membership card, and you will not be charged extra.
If you are subscribed to a Tesla, using the Tesla supercharging stations is also included in your subscription. You can charge at any of these for free. When you go to a Tesla supercharger and plug in your car, the station will recognise your car and activate charging.
Additionally, you can also charge at home or use any other charging provider of your choice. However, this will be at your own cost.
Finally, some stations will charge an idle fee if you overstay - please be aware of this as you will be liable for this fee.
You can use this card at any Polar Plus station to charge your vehicle for free. Furthermore, Polar Plus has free stations and paid for stations. You can use both free and paid for stations with your membership card, and you will not be charged extra.
If you are subscribed to a Tesla, using the Tesla supercharging stations is also included in your subscription. You can charge at any of these for free. When you go to a Tesla supercharger and plug in your car, the station will recognise your car and activate charging.
Additionally, you can also charge at home or use any other charging provider of your choice. However, this will be at your own cost.
Finally, some stations will charge an idle fee if you overstay - please be aware of this as you will be liable for this fee.
As you may be aware, in most cases electric cars are exempt of road tax. However, we take care of registering the cars and doing all the paperwork. In the rare case that there is a payment due, we will take care of this as well.
We register all our cars for the London congestion charge and the ULEZ zone. Feel free to drive through these areas.
We register all our cars for the London congestion charge and the ULEZ zone. Feel free to drive through these areas.